Talbots

Redeeming Gift Cards

[+]I deleted the e-mail notifying me of how to pick-up my e-Gift Card. What should I do?

You can chat online with one of our Customer Service Specialists or call 1-800-992-9010, and we'll be happy to assist you.

[+]Where can I redeem my e-Gift Card or Gift Card?

A Talbots e-Gift Card or Gift Card may be redeemed for merchandise at talbots.com, through catalogs and at any Talbots, Talbots Outlet or Clearance store in the United States and Canada.

[+]How do I redeem my e-Gift Card or Gift Card online?

At checkout, click on the link "Redeem Gift Cards, e-Gift Cards and Merchandise Credits." Enter the 10-digit number in the upper right-hand corner of your e-Gift Card, or enter the card number from the back of your Gift Card or Merchandise Credit. On some cards, the number is hidden under a scratch off. Click "Continue." Credits will appear on the Review Order page.

[+]How do I redeem my e-Gift Card or Gift Card for a catalog order?

Call 1-800-825-2687 and place your order. At checkout, give your Personal Shopper the 10-digit number and dollar amount of your e-Gift Card, or the card number and dollar amount of your Gift Card or Merchandise Credit.

[+]How do I redeem my e-Gift Card or Gift Card in Talbots stores?

Bring your e-Gift Card (after first printing it out), Gift Card or Merchandise Credit to any Talbots, Talbots Outlet or Clearance store and present it to a Sales Associate at time of purchase.

[+]What if the amount of my e-Gift Card or Gift Card is greater than my purchase total?

If the amount of your e-Gift Card is greater than the amount of your purchase, you will receive a Merchandise Credit for the difference. If the amount of your Gift Card is greater than the amount of your purchase, the difference will show as a balance on your Gift Card.

[+]What if the amount of my e-Gift Card or Gift Card is less than my purchase total?

If the amount of your e-Gift Card or Gift Card is less than the amount of your purchase, the difference can be paid with any of the following payment methods: Talbots Charge, MasterCard®, VISA®, American Express®, Discover®, or Check/Money Order sent through the mail (check must be in U.S. funds drawn on a U.S. bank; Postal Money Orders must be in U.S. funds).

Account Information

[+]How do I apply for a Talbots Charge?

There are four ways to apply:

• Apply Now using our real-time online credit application. You can access Talbots Charge at any time by simply clicking on the link in the bottom navigation bar from anywhere on our site.
• Apply in any of our store locations.
• Apply by phone - if you reside in the USA, US territories and Canada, call toll-free 1-800-TALBOTS (1-800-825-2687).
• Call and let us mail an application to you;
  From the USA, US territories and Canada, call us toll-free at 1-800-TALBOTS (1-800-825-2687). International customers, please call 781-741-4028 (this is a toll-call).

Save 15% on your Talbots Charge merchandise purchase once your Talbots Charge credit application is approved.

[+]How do I check my Talbots Charge account balance?

• Online, login to MyTalbots, and register your Talbots Charge account there. View your transaction history, pay your balance online, view Classic Awards point information, and more.
• Chat online. A customer service specialist is standing by to answer your questions online, in real time.
• Call one of our Customer Service Specialists:
• From the U.S., Bahamas and Canada, call toll free 1-800-225-8204.
• From the United Kingdom, call us free at 0800-967-476.
• All other international customers please call 781-741-4028. This is a toll call.
• E-mail us at Customer Service.

[+]Where do I mail my Talbots Charge payment?

• For Talbots Charge accounts issued by Talbots Classics National Bank, payments can be mailed to:
  Talbots Classics FC, Inc.
  P.O. Box 740158
  Cincinnati, OH 45274-0158
• For Talbots Charge accounts issued by Talbots Canada, Inc., payments can be mailed to:
  Talbots
  c/o TH1079
  P.O. Box 4283
  Postal Station A
  Toronto, Ontario, M5W 5W6
• For Talbots Charge accounts issued by Talbots (U.K.) Retailing Limited, payments can be mailed to:
  Talbots
  P.O. Box 55675
  London, W9 2TS

[+]How do I update my personal information?

There are three easy ways to update your information:

• By mail: enter your updated information on the back of your Talbots Charge statement payment slip.
• By phone: Call 1-800-992-9010 to speak with a Customer Service Specialist.
• By e-mail: Click here to e-mail us at Customer Service.

[+]How do I receive 15% off for opening a Talbots Charge?

• As soon as your Talbots Charge credit application is approved, you immediately receive 15% off* your Talbots Charge purchase.
• If you apply online or by phone and are approved immediately, and you place an order at the same time, your new Talbots Charge number will be applied as your method of payment and you will automatically receive 15% off* that purchase

*Discount applies to the merchandise purchase made with your Talbots Charge. Offer is not combinable with other offers. The offer cannot be applied toward prior purchases, gift card or e-gift card purchases or redeemed for cash. Sales tax, and shipping & handling fees do not count toward the merchandise total and will be added.

[+]What is the Classic Awards program?

Talbots Classic Awards is our annual customer appreciation program which entitles members to earn exclusive rewards all year long. Classic Awards consists of three participation levels:

• Classic Awards | Red - The easiest, most flexible way to earn rewards. It's not a credit card, so you can pay any way you want. No Talbots Charge is required.
• Classic Awards | Platinum - Our signature rewards program. You'll earn points faster, plus enjoy other exclusive benefits.
• Classic Awards | Black - To become a distinguished Classic Awards Black member, you must spend $1000 annually on your Talbots Charge. When you do, the rewards are even greater.

[+]What are the benefits of the Classic Awards program?

Classic Awards* offers its members three levels of rewards for shopping, special offers, and more. Compare the benefits of each level now or at any time when you click on the Classic Awards link in the lower navigation bar from anywhere on our site.

All Classic Awards* program members:

• Earn points everywhere they shop Talbots - stores, catalog, online.
• Receive a monthly e-newsletter filled with insider tips and special offers if they choose.
• Consistently enjoy their rewards - $25 Appreciation Dividends are issued every month.
• Can manage their account online, with 24-hour access.

*Talbots Classic Awards program is available only to customers residing in the United States, including U.S. Territories. The Birthday Bonus is available only to Classic Awards members residing in the United States, including U.S. Territories, and Talbots Charge customers in Canada.

[+]How do I enroll in the Classic Awards program?

The only way to participate in Talbots Classic Awards program is to join our cardholder family.

Classic Awards Red
Not a credit card, you can enjoy shopping rewards and pay any way you want.

• Online, enroll now in Classic Awards Red. It just takes a minute to enroll once you are registered at MyTalbots.
• In our stores, pick up a brochure at the register and ask an associate to assist you.
• Call us at 1-800-825-2687.

Classic Awards Platinum
Apply for a Talbots Charge, and once approved you'll automatically become a Classic Awards Platinum member.

• Apply now using our real-time online credit application or click on the link in the bottom navigation bar from anywhere on our site.
• Apply in any of our store locations.
• Apply by phone - if you reside in the USA, US territories and Canada, call toll-free 1-800-TALBOTS (1-800-825-2687).

[+]Do I have to keep my Classic Awards Red card with me?

Yes, your Classic Awards Red card ensures the points you earn are credited to your account.

[+]I lost my Classic Awards Red card. How do I order a new one?

To replace a lost Classic Awards Red card, please call 1-800-825-2687.

[+]Can anyone in my household or family use my Classic Awards Red card?

No. The Classic Awards program is for individuals only. The member named on the account is the only person who can use that card.

[+]How do I check my Classic Awards point balance?

• Online, login to MyTalbots with your e-mail address and password. View your transaction history pay your balance online, view Classic Awards point information, and more.
• Chat online. A customer service specialist is standing by to answer your questions online, in real time.
• Call one of our Customer Service Specialists:
• Classic Awards Red members call toll-free from the U.S., 1-877-825-2687.
• Classic Awards Platinum and Classic Awards Black members call toll-free from the U.S., 1-800-225-8204.
• E-mail us at Customer Service.

[+]What happens to my unused points if I have less than 500 at the end of the calendar year?

Classic Awards Red and Classic Awards Platinum members:

• Since Classic Awards is an annual customer appreciation program, any points less than 500 will expire at midnight on December 31 and your point balance will become zero as of January 1.

Classic Awards Black members:

• Only Classic Awards Black members enjoy the benefit of point rollover at year-end. At midnight on December 31, any points less than 500 will roll over into the following year. Instead of starting the year with a zero balance, you will keep any points earned the previous calendar year

It's easy to track your Classic Awards points: Create a MyTalbots account and register your Talbots Charge (if applicable) for online access to your points. You may also chat online with a Customer Service Specialist or call us toll-free. Classic Awards Red members, please call 1-877-825-2687. Classic Awards Platinum and Classic Awards Black members, please call 1-800-225-8204.

[+]What is the Birthday Bonus?

The Classic Awards Birthday Bonus* is a savings opportunity good on all Talbots merchandise purchases for one full day in our stores, through our catalog or online during the month of your birthday. Once you've registered your birth month, you'll receive an exclusive birthday greeting and savings card at the beginning of your birthday month. Compare the benefits of Classic Awards here.

*The Birthday Bonus is available only to Classic Awards members residing in the United States, including U.S. Territories, and in Canada. The Birthday program may be modified or discontinued at any time. Associates of Talbots and its affiliates, and their immediate family members, are not eligible. Retirees and corporate accounts of Talbots and its affiliates are also not eligible.

Birthday savings cards:

• Can be used on any Talbots merchandise purchase
• Are good for one full day during the birthday month
• Have no cash value
• Are not transferable
• Are for promotional purposes only, without any money or other thing of value being given in exchange

[+]How do I receive my Birthday Bonus?

• Chat online with one of our Customer Service Specialists.
• Call one of our Customer Service Specialists:
• Classic Awards Red customers call toll-free from the U.S., 1-877-825-2687.
• Classic Awards Platinum and Classic Awards Black customers call toll-free from the U.S., 1-800-225-8204.
• From Canada, call toll-free 1-800-TALBOTS (1-800-825-2687).
• E-mail us at Customer Service.

[+]How do I use my Birthday Bonus?

• Online: Apply your Birthday Bonus offer during the checkout process, at Billing and Promotions.
• By Phone: Let your Personal Shopper know that you have a Birthday Bonus savings card to apply to your order when shopping from our stores.
• In Stores: Present the Birthday Bonus savings card you receive in the mail, to your Associate.

[+]What is a $25 Appreciation Dividend?

Classic Awards members receive a $25 Appreciation Dividend every time they earn 500 points within a calendar year. $25 Appreciation Dividends can be used toward any future Talbots merchandise purchase of $25 or more. $25 Appreciation Dividends are mailed at the end of each month; they will also appear in members online Classic Awards accounts as soon as they have been mailed. Compare all the benefits of Classic Awards here.

Appreciation Dividends are awarded on the basis of points earned on net purchases made with a Talbots Charge or a Classic Awards Red card. Net purchases include all Talbots merchandise, gift card and e-gift card purchases minus returned merchandise, refunds and other adjustments; net purchases also exclude taxes and shipping and handling charges.

Appreciation Dividends:

• May be redeemed for one calendar year past their issuance date online, through the catalog and in-store
• Are redeemable toward any Talbots merchandise purchase equal to or greater than the dividend value
• May not be used toward payment on Talbots Charge account
• May not be used to purchase e-gift cards or gift cards
• Have no cash value
• Are nonrefundable
• Are not transferable

[+]How do I use available Appreciation Dividends?

• Online: Apply your Classic Awards Appreciation Dividend(s) offer during the online checkout process.
• By phone: Let your Personal Shopper know that you have Classic Awards Appreciation Dividend(s) to apply to your order; they will request from you the Appreciation Dividend number(s) to apply to your order.
• In Stores: Present the Appreciation Dividend(s) you receive in the mail, to your Associate.

[+]If I return an item paid for with my Talbots Charge, what happens to points I have earned?

If you are a Classic Awards Platinum member and return an item paid for with your Talbots Charge, your point total will be deducted by the number of points originally earned on the item returned. For example, if you return an item for $50, your point total will be reduced by 50 points. If you are a Classic Awards Black member and return an item paid for with your Talbots Charge, your point total will be deducted by the number of points originally earned on the item returned. For example, if you return an item for $50, your point total will be reduced by 62.5 points.

[+]If I return an item paid for with a different form of payment, what happens to points I have earned?

Only Classic Awards Red members earn points on non-Talbots Charge purchases. If you return an item paid for with a form of payment other than a Talbots Charge, your point total will be deducted by the number of points originally earned on the item returned. For example, if you return an item for $50, your point total will be reduced by 25 points.

[+]If an item is returned that was ordered using Appreciation Dividens, will you also credit them?

Talbots does not actually credit the Appreciation Dividend; rather, you are credited the full amount of the returned item. For example, if you purchased a dress for $100 and used a $25 Appreciation Dividend toward the purchase, you were billed $75 on your account. However, if you return the dress, Talbots will credit your account the full purchase price of $100.This applies whether the purchase was made with a Talbots Charge or another form of payment.

Corporate Gift Card Program

[+]What is Talbots Corporate Gift Card Program?

It's a great way for you to recognize employees, reward sales teams and show your appreciation to loyal customers. Whether it be the holidays, an anniversary, retirement, performance recognition or client gift, a Talbots Gift Card is the perfect "thank you."

Talbots Gift Cards and merchandise are not available for resale in a retail setting. Gift Cards are not refundable for cash and cannot be returned to Talbots. Gift Cards cannot be used as payment on corporate business accounts with Talbots.

[+]What are the benefits of a Talbots Gift Card?

• Available in denominations from $10 to $1,000 USD.
• Redeemable for merchandise at any Talbots store, at talbots.com or through our catalogs.
• Corporate rates available.
• No expiration date.
• Free standard shipping.

[+]What payment options are available?

You may prepay with a business check (must be in U.S. funds drawn on a U.S. bank if purchasing U.S. gift cards) or wire transfer/ACH.

[+]What shipping options are available?

Orders are shipped when payment is received. Standard shipping is free and usually arrives within five business days following receipt of your payment.

[+]How can I get started?

To see if your business qualifies, contact us corporategiftcards@talbots.com

Provide us with:

• Your organization's name, address and website.
• A description of your organization's business.
• Your intent for using our gift cards.
• A contact name, e-mail address and phone number.

My Talbots Information

[+]Why do I need to register with myTalbots?

To save time at checkout, to have fun with all the features of our site. Re-invent shopping with registration benefits like these:

• Store the addresses you ship to most, save and manage multiple payment methods, expedite checkout.
• Track orders and access your order history.
• Make a Wish List of favorite items. Save for later or email to others.
• Share your Voice: tell us your story, give us your insight.
• Enroll in Classic Awards Red to start earning points.
• Register your Talbots Charge in MyTalbots then pay, and manage your account online.
• Check your Classic Awards points balance online.

Once you're registered with myTalbots, you can change your password, update your e-mail address and edit your saved information at any time.

Product Information

[+]Do you offer special sizes?

Amazing women come in every size and shape. Not coincidentally, our reimagined classics do as well. Impeccably tailored suiting, artfully casual and special-occasion pieces ? most are offered in four distinctive size ranges: Apparel sizes 2-20, Petites sizes 0-16, Woman sizes 12-24W, and Woman Petite sizes 12-22WP. Long Lengths designed for women 5'8"-6'0" are offered in a selection of jackets and pants. Many of our shoe styles are offered in narrow and wide sizes. Whether you fall into one size range or a combination, you?ll find what fits at Talbots. Let us help you find the right fit for you.

Search makes it very easy to find what you?re looking for. Search for an item category, sweaters for example, to return the most item results. Now you can fine-tune your search by size, by colors, by price and more, using the options shown in the left-hand menu.

[+]Do your stores carry all of the items that are in your catalogs and on your website?

Each of our stores carries a slightly different assortment of items and range of sizes for the unique needs of customers who shop in each location. All the items that you see in our catalogs are available on our website. Go online to see the largest number of items for a season, in the most colors and all sizes currently available.

Transforming tradition also means we're re-thinking shopping. Shop online, through our catalogs, and in our stores, and find the Talbots item you crave, in the size you need, quickly and seamlessly. Ask us, call, or e-mail we're here to help.

Technical Help

[+]How do I best view your site?

Our site is best viewed using version 7 or higher of Microsoft Internet Explorer. If you have an older version of this browser, you can download a free copy of the most recent version using the link below. Download the latest version of Microsoft Internet Explorer.

It is recommended that you set your display to 1024x768 pixels to best view our site.

[+]Do the color chips on your web site clearly represent the merchandise color selection?

We offer color chips for the merchandise on our web site in order to provide you with a representation of the colors we offer. Our intention is to accurately present these colors. However, based on the merchandise fabrication as well as the display and color capabilities of your computer monitor, there may be instances when the color chip is slightly lighter or darker than the actual merchandise.

[+]Why am I having trouble logging onto MyTalbots?

Check to make sure that JavaScript is enabled in your browser, and that your browser preferences are set to accept cookies. Both are needed to logon to your MyTalbots account.